GCD Troubleshooting

Hi All,
Thanks to each of you for your help on troubleshooting GCD at various points in time. It is really helpful for us. From here on out, as you are using GCD and you encounter difficulty (you will ;)), please post it to the forum (http://forum.bluezone.usu.edu/gcd/)! Don't just send Philip or I an email (you can send us an email with more details and a URL to your post though). Its important that we are more systematically documenting what problems we do have if we are going to truly fix some of these problems. 90% of them turn out to be things with simple work arounds. We know we could do a better job of catching or providing more helpful information in error messages.... it is improving. Also many of the problems you might encounter we may end up posting solutions or work arounds for on the forum or help site. It is much more efficient for us to post the answers once in one place then having a million email threads all over the place. 

Some things to keep in mind when posting:

• Whenever a post is made to the forum, both Phllip and I receive a notification.
• Always copy the whole text of the exception/error messages and paste in there.
• 'GCD doesn't work' is not a helpful summary.
• Context helps... GCD version minimally, where exactly you were when you experienced problem... the order of events. What you did to troubleshoot.
• The easiest way to provide context for you is to use record a video of you going through the steps and , dump it on youtube and provide a link in your forum post. This just requires you to go through the motions and saves you typing it all up. Headsets for recording audio are available in the lab.
• You can also post images in the forum, but you'll need to dump them somewhere on the web and have a url to do that. Attachments in word docs... not so helpful.
• We want to make transparent the problems we are having and the solutions we are finding, so don't worry about posting something to the forum that makes us look bad. If it happens to you, it might happen to someone else, so lets put our solutions and ideas out there. 

Thanks again!

Cheers,
Joe

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Originally posted Jul 28, 2012, 11:11 AM by Joe Wheaton